Our Privacy Statement

OUR COMMITMENT 

Unreal Skin is committed to protecting your personal information. This privacy policy sets out how we manage your personal information and safeguard your privacy. You should read it carefully. 

When purchasing Unreal Skin products via our online website, joining our newsletter and notification channels or contacting our business through other channels such as email and phone, you agree to our Privacy Statement.  

PERSONAL INFORMATION 

Personal information is information that identifies you or could identify you. During your dealings with us, we may collect personal information such as: 

  1. Your name, address and contact details 
  2. Your interests in our products, services or events 
  3. Information about your dealings with us or anyone else 
  4. Any other information which we may need to promote our goods or services 

If you give us information about another person, you should make sure that you are authorised to give us that information. You must also make sure to inform that person of who we are and that we may use and disclose their personal information in accordance with this, our privacy policy. 

WHO IS UNREAL SKIN 

Unreal Skin is Unreal Skin Pty Ltd (ABN: 30 665 485 478) and all our other related companies. Unreal Skin’s ethos is centred on providing you with the best cosmetic and skin care products with exceptional service. 

HOW DOES UNREAL SKIN COLLECT PERSONAL INFORMATION?  

We may collect personal information from you when you use our website. This information may be collected when you tell us about yourself, for example, by purchasing a product and checking out online, joining our newsletter and notification channels, completing an online form, entering details about our products or services, accepting an invitation from us or when you send us an email. 

WHAT ARE COOKIES? 

When you visit any website, it may store information on your browser, mostly in the form of cookies. Cookies are small pieces of data sent from a website and saved on your browser or device. They can be placed by us (Unreal Skin or “first-party” cookies) or by other companies (third-party cookies). 

The information we collect might be about you, your preferences, or your device, and is mostly used to make the site work as you expect it to. It doesn't usually directly identify you, but it can give you a more personalised web experience. We allow some of our carefully chosen partners, like Google or Facebook, to place cookies on our site. This helps us understand how our visitors use the website so we can improve your experience.  

WHY DO WE NEED YOUR PERSONAL INFORMATION? 

Unreal Skin collects, holds, uses, and discloses your personal information to help us carry on our business. In other words, we do this to help us provide the best products and services to you and all our other customers. This means Unreal Skin collects, holds, uses, and discloses your personal information for the following purposes: 

  1. to provide Unreal Skin’s products and services to you; 
  2. to provide you with access to the Unreal Skin website, including to provide you with content on that site that is relevant to you; 
  3. to provide advertising that might interest you, including information about promotions, competitions and events. Unless you tell us, you don’t want to receive it this way, we may provide this advertising to you directly, for example by email or text. We may also provide it when you are using the internet, whether or not you are using the Unreal Skin website; 
  4. to help us work out what products and services you are most interested in; 
  5. to respond to any questions or complaints you might have and to provide you with any refunds or exchanges; 
  6. to make our products, services, the Unreal Skin website and Unreal Skin social media sites better; 
  7. if you are one of our contractors or service providers or an employee of one of our contractors or service providers, to engage with you under the relevant agreement; 
  8. if you apply to join the Unreal Skin team, to assess your application for employment; 
  9. to enforce Unreal Skin’s rights, including undertaking legal proceedings; and 
  10. to otherwise manage our business and meet Unreal Skin’s legal and regulatory requirements. 

If you would prefer not to receive any of this information, please Contact us.  

PROTECTING YOUR PERSONAL INFORMATION 

Any personal information held by Unreal Skin in electronic form is protected by electronic and procedural safeguards. Your personal information will either be stored on Unreal Skin systems or the IT systems of Unreal Skin’s contractors or service providers. 

Unreal Skin’s authorised personnel will be provided with access to your personal information. These personnel are required to treat this personal information as confidential and deal with it in accordance with this privacy policy. We impose obligations on our contractors and service providers to do the same thing. 

When Unreal Skin does not need your personal information anymore, Unreal Skin will securely destroy it, unless there is a legal reason why Unreal Skin needs to continue to hold that personal information. 

We will not disclose your personal information to any third parties without your consent unless we are required to by law or to the extent, we use third parties to capture or manage your personal information on our behalf. 

CHANGES TO OUR PRIVACY POLICY 

Sometimes it will be necessary for us to update and change our privacy policy. We reserve the right to change our privacy policy at any time. We may notify you about changes to our privacy policy by posting an updated version on our website. 

YOU CAN ASK ABOUT YOUR PERSONAL INFORMATION 

You may request access at any time to the personal information we hold about you by email us at info@unrealskin.com.au. We will deal with all requests for access to personal information as quickly as possible but may charge you a fee where access is provided.